1. Who We Are
TradeyHub Limited ("we", "us", "our") is a company registered in England & Wales (company number 16648060) with its registered office at Oak House A Southwell Road West, Rainworth, Mansfield, England, NG21 0HJ.
We are the data controller for the personal data we process in connection with the TradeyHub platform and this website.
2. Information We Collect
We may collect and process the following categories of personal data:
Information you provide directly
- Name, email address, phone number, and business name when you create an account or contact us
- Billing and payment details when you subscribe to our services
- Any information you include in messages, support tickets, or feedback you send us
Information collected automatically
- Device information (browser type, operating system, device model)
- IP address, approximate location, and time zone
- Usage data including pages visited, features used, and session duration
- Cookies and similar tracking technologies (see Section 7)
Information from third parties
- Payment confirmation data from our payment processors
- Information from integrated services you choose to connect (e.g. Facebook Messenger, email providers)
3. How We Use Your Information
We use your personal data for the following purposes:
- Providing, maintaining, and improving the TradeyHub platform
- Processing payments and managing your subscription
- Communicating with you about your account, updates, and support queries
- Sending promotional communications (only with your consent, and you can opt out at any time)
- Analysing usage patterns to improve our products and user experience
- Complying with legal obligations and protecting our legitimate interests
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:
- Contract: Processing necessary to perform our contract with you (e.g. providing the platform)
- Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g. marketing emails)
- Legitimate interests: Processing necessary for our legitimate interests, provided those interests are not overridden by your rights (e.g. analytics, fraud prevention)
- Legal obligation: Processing necessary to comply with UK law
5. Data Sharing
We do not sell your personal data. We may share your information with:
- Service providers: Trusted third parties who help us operate the platform (hosting, payment processing, email delivery). They process data only on our instructions.
- Legal requirements: Where required to comply with a legal obligation, regulation, or valid legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.
When you close your account, we will delete or anonymise your personal data within 90 days, unless we are required by law to retain it for longer.
7. Cookies
We use cookies and similar technologies to recognise you, remember your preferences, and analyse how our website is used. You can control cookie preferences through your browser settings.
- Essential cookies: Required for the website to function (e.g. session management, security)
- Analytics cookies: Help us understand how visitors interact with our website
- Preference cookies: Remember your choices and settings
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate personal data
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data in a machine-readable format
- Objection: Object to processing based on legitimate interests or direct marketing
- Withdraw consent: Where we process data based on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at the details provided below.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, secure server infrastructure, access controls, and regular security reviews.
10. International Transfers
Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office (ICO).
11. Children's Privacy
TradeyHub is not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will promptly delete it.
12. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this privacy policy, your personal data, or wish to exercise your rights, please contact us:
TradeyHub Limited
Oak House A Southwell Road West,
Rainworth, Mansfield, England, NG21 0HJ
Email: support@tradeyhub.co.uk
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Last updated: 1 April 2026